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Protection of Personal Data

Protection of Personal Data

Protection of Personal Data

Bilge Toys takes the highest level of security measures possible to ensure that your personal data is collected, stored and shared in accordance with the law and to protect your privacy.

Our aim; In accordance with Article 10 of the Personal Data Protection Law No. 6698 and in line with your satisfaction, it is to inform you in the most transparent way about the ways your personal data is collected, the purposes of processing, the persons with whom it is shared, the legal reasons and your rights.

a) Data Controller

In accordance with the Personal Data Protection Law No. 6698 (“Law No. 6698”), your personal data; It will be collected and processed by Bilge Toys (“COMPANY”) as the data controller, within the scope explained below.

b) For what purpose will personal data be processed?

Personal data is collected by the COMPANY from parties such as customers, employees, potential customers, employee candidates, business partners and suppliers in categories such as identity information, contact information, customer information, customer transaction information, transaction security information, legal transaction and compliance information and marketing sales information. can be collected.

Your collected personal data;

- To be able to offer the COMPANY products and services to you, to fulfill our obligations towards you, to prepare records and documents, to comply with information storage, reporting, information, tax and other obligations stipulated by local and international legal legislation,

- To offer you special advertisements, campaigns, advantages and other benefits for sales and marketing activities aimed at increasing the quality of services and products,

- Managing infrastructure and business activities and complying with internal policies and procedures, including those related to auditing, finance and accounting, billing and collections, IT systems, data and website hosting, business continuity and records, document and print management,

- To communicate with you in order to provide you with the necessary information regarding information technology requirements, systemic structure, the necessity of the IT support services received, and these services and products,

- Carrying out traffic measurement, statistical analysis, segmentation/profiling and CRM studies for sales and marketing activities,

- Measuring and increasing customer satisfaction, complaint management, receiving your opinions and suggestions about new services and products, receiving your problem-error notifications, providing you with information about products and services, your complaints and requests,

- Receiving your orders, carrying out your payment transactions, providing logistics cooperation with third parties and sending products, recommending products and services that may interest you, online behavioral advertising and marketing, customer portfolio management, measuring and improving service quality, communication, optimization, auditing, risk management and control, promotion, analysis, interest identification, scoring, profiling, marketing, sales, advertising, communication

- To be used in comparative product and/or service offers, modeling, existing or new product studies and/or developments, and all kinds of products and services that will be offered to you within the scope of the law and relevant legislation regulating the works written in the COMPANY's articles of association, which are the subject of your disclosure to the COMPANY,

- To comply with the information storage, reporting and information obligations stipulated by official institutions, to fulfill the requirements of the contracts and to fulfill the legal obligations to which the COMPANY is subject regarding the use of these services,

- In line with the purpose of determining and implementing the COMPANY's commercial and business strategies; Managing financial operations, communication, market research and social responsibility activities, purchasing operations (request, offer, evaluation, order, budgeting, contract), in-company system and application management operations, legal operations carried out by the COMPANY

- To comply with applicable laws and regulatory obligations (including those outside your country of residence), including anti-money laundering and anti-terrorism laws, to comply with legal process, and to investigate, evaluate and review requests from governmental and governmental authorities (including those outside your country of residence). Answering will be processed within the personal data processing conditions and purposes specified in Articles 5 and 6 of Law No. 6698.

c) To whom and for what purpose the processed personal data can be transferred

Your collected personal data; limited to the achievement of the above-mentioned purposes;

- COMPANY's business partners, suppliers, shareholders, Yıldız Holding and its subsidiaries,

- To persons or organizations permitted by the Tax Procedure Law, Social Security Institution legislation, Court of Accounts, Law on Prevention of Laundering Proceeds of Crime, Law on Prevention of Money Laundering, Turkish Commercial Code, Code of Obligations and other legislative provisions,

- To legally authorized public institutions and organizations, administrative authorities and legal authorities,

- Foreign companies and subsidiaries,

- To the real or legal persons from whom we receive services and cooperation in product/service comparison, analysis, evaluation, advertising and the realization of the above-mentioned purposes, program partner institutions and organizations, institutions with which we have agreements to send the messages we send to our customers, cargo companies that deliver the orders to you, numbered 6698 It may be transferred within the framework of the personal data processing conditions and purposes specified in Articles 8 and 9 of the Law.

d) Method and Legal Reason for Collecting Personal Data

Your personal data, such as the COMPANY Head Office, applications made through contracted websites, other institutions to which we provide/receive support services, and real and/or legal persons with whom transactions are made within the scope of any legislation or contract, our website and mobile application, call centers, social media accounts. through media such as verbal, written or electronic media, or other channels that may be established/created in the future;

It is collected by the COMPANY for the above-mentioned purposes within the framework of legal legislation and within the scope of the execution of the contract.

d) Personal Data Owner's Rights Listed in Article 11 of Law No. 6698

As personal data owners, if you submit your requests regarding your rights using the methods set out below, the COMPANY will finalize the request as soon as possible and within thirty days at the latest, depending on the nature of the request. No fee will be charged for the answer given up to ten pages. A processing fee of 1 Turkish Lira will be charged for each page over ten pages. If the response to the application is given on a recording medium such as a CD or flash memory, the fee that may be requested by our company will not exceed the cost of the recording medium.

In this context, personal data owners;

Learning whether personal data is processed or not,

Requesting information if personal data has been processed,

Learning the purpose of processing personal data and whether they are used for their intended purpose,

Knowing the third parties to whom personal data is transferred at home or abroad,

Requesting correction of personal data in case of incomplete or incorrect processing and requesting that the action taken in this context be notified to third parties to whom personal data has been transferred,

Requesting the deletion or destruction of personal data in case the reasons requiring processing no longer exist, even though it has been processed in accordance with the provisions of Law No. 6698 and other relevant laws, and requesting that the action taken in this context be notified to third parties to whom personal data has been transferred,

Objecting to the emergence of a result that is unfavorable to the person by analyzing the processed data exclusively through automatic systems,

In case of damage due to unlawful processing of personal data, they have the right to demand compensation for the damage.

You can submit your request regarding the exercise of your above-mentioned rights in Turkish and in writing, in accordance with the 1st paragraph of Article 13 of the Law No. 6698 and the Communiqué on the Procedures and Principles of Application to the Data Controller, numbered 30356 and dated 10.03.2018, or in written form via your registered electronic mail (KEP) address, securely. You can send it by using electronic signature, mobile signature or the e-mail address previously notified to the COMPANY and registered in our system. In applications, information will only be given about the applicant and it will not be possible to obtain information about other family members and third parties. COMPANY reserves the right to verify your identity before responding.

In your application;

a) Your name, surname and signature if the application is written,

b) For citizens of the Republic of Turkey, T.R. your identification number, your nationality if you are a foreigner, your passport number or your identification number, if any,

c) Your residence or workplace address subject to notification,

c) Your notification e-mail address, telephone and fax number, if any,

d) Your request subject,

It is mandatory to include information and documents regarding the subject, if any, which must be added to the application.

You can send your written applications to our Company's address as the data controller, attaching the necessary documents. You can access the application form here.

You can send your applications via e-mail to [email protected]. You can make your applications via KEP to [email protected] KEP address.

Depending on the nature of your request, information and documents that will allow identification must be provided to us completely and accurately. If the requested information and documents are not provided as required, there may be disruptions in the complete and qualified conduct of the research to be carried out by the COMPANY based on your request. In this case, the COMPANY declares that it reserves its legal rights. Therefore, your application must be sent completely and containing the requested information and documents, depending on the nature of your request.

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